Crocs offers a 90-day limited warranty against manufacturing defects in materials or workmanship. If your Crocs develop a defect within this period, you may be eligible for a replacement with the same or a comparable product. The warranty applies only to original, unaltered, and unmodified products, and a valid proof of purchase is required to process any claims.
However, the warranty does not cover damage caused by normal wear and tear, improper care, or misuse. If your Crocs have been altered, customized, or exposed to extreme heat or harsh chemicals, the warranty will be void. Additionally, products purchased from unauthorized sellers or second-hand sources are not covered under this policy.
If you believe your Crocs qualify for a warranty claim, contact customer support with details and photos of the issue.
The Warranty is void if:
- The product has been altered, customized, or misused.
- Damage is caused by normal wear and tear or improper care.
- Exposure to extreme heat, harsh chemicals, or physical abuse has affected the material.
- The item was purchased from an unauthorized retailer or second-hand.